Training and Coaching

Team Building

Our Center offers two types of "Team Building" facilitations.

One is Intra-agency focused, or across organizations, where communities or large departments need more cooperation and "workability" between area agencies (or for large departments who need more cooperation, between their internal divisions).

The second is Inter-agency focused, or within the organization, for better understanding and rapport between staffing groups as well as better understanding and rapport between staff and their clients.


1. Team Building – Intra-agency

Community Disconnect: Increasing Working Alliances between Community Groups/Agencies

This training agenda is a facilitation of community organizations/groups that seek a better alliance. The goal is to overcome obstacles that have left organizations in conflict with each other. Three objectives are listed:


1.) Foster improved communication and cooperation across community organizations or across divisions in large organizations, examining the shared goals and the purpose(s) that overlap and the missions that intersect.

2.) Examine "Founding Members Syndrome." This syndrome is present when organizations or divisions say "You can't do that because our agency/organization is":
  • the biggest,
  • the oldest,
  • the most crucial to success,
  • the most involved with the client,
  • the most important

3.) To improve area services in your locale with strength-based strategies that will engender more staff optimism, client empowerment and create more shared language as well as mutual process and procedures. 

[Check our "Summaries & Resources" section to review past clients for this team building facilitation]


2. Team Building – Inter-agency

The first part of this team building/staff retreat is small group work that will involve facilitated discussions regarding:
  • perceived influence among team members
  • team roles – increasing effectiveness
  • internal/external control
  • communication styles
  • shared vision(s) for success

In the second part, team building from a Strengths Perspective looks to identify and amplify an individual's innate talents as they intersect with a work group and collective group goals. Michael D. Clark, MSW is a certified trainer – True Colors® Facilitator which is a lively and engaging Personality / Temperament Type Assessment. This is a dynamic personality inventory that integrates both the Myers-Briggs and the Kiersey-Bates personality testing. This inventory is both simple to use and accurate which makes it ideal for staff with high caseloads.

Most staff would readily agree, "We're not all alike" and find it obvious that clients "see the world in different ways." Yet, department staff are not always given the tools to discern the differences in personality styles and recognize the differences they create in perceptions.

Exploring personality types helps staff in direct contact with clients to (1) understand themselves better and, (2) to more fully understand the personality type of the offenders assigned to them. What probationers consider important is what they will defend and what they will be provoked by—the advantage to knowing their emotional personality type lies in knowing their emotional coping strategy.

The critical teaching point is that how a staff might approach one offender might be completely different than how they'd approach someone of a different personality style. Better understanding keys rapport. This module will help staff to build an effective helping relationship and enhance motivation with offender and families.

A secondary benefit involves colleagues and agency staffing groups. We become angered and frustrated because other colleagues don't "do it right"—yet "doing it right" is often a matter of differing personality styles. The details we focus on and what holds our attention and interest is anchored in what we consider important… which is all influenced heavily by personality styles! This module will increase understanding between court employees—which will help ease strain and conflict within your departments / divisions.

This is a full room exercise that is truly lively and prompts a great deal of laughter, ending the retreat with energy and paving the way for new connections and understanding. 

Staffing groups often talk of this personality module for months after the presentation! We offer ways to chart (test) new staff members to existing staff to better understand how to relate to the new, incoming staff person.

**[We've presented this team building facilitation all across the United States. Please check our "Summaries & Resources" section to review the diverse organizations that we have presented this team building facilitation to.]